We are committed to making the best quality products and offer you a great shopping experience. In the case that you're not completely satisfied with your purchase please email us at BlackLoveStoreINC@Gmail.com WE CAN NOT ACCEPT OPENED OR WORN ITEMS BACK. PLEASE DO NOT ship us opened or worn garments, we can not return or refund them. (For sanitary reasons, you understand). Custom jewelry is also nonrefundable, but communication is key so please email us at BlackLoveStoreINC@Gmail.com in order for us to move forward.